Tracking
How do I track a shipment?
Enter the tracking number, order reference or invoice on /track. The public page, client portal and control tower share the same event history.
Is there an example tracking number?
Use PC-2026-EXMPL01 (also PC-EXMPL-01). It is a completed Manchester–Singapore air movement with pickup, hub, customs, out-for-delivery and proof of delivery — a layout guide when creating live consignments.
What if the number is missing or incomplete?
Check the label, the booking confirmation and the commercial invoice. Spaces and missing prefixes matter. If you only have a piece barcode, send that plus the shipper name to the desk — we will not guess a number on this page.
What if updates have stopped?
A quiet timeline usually means the freight is between facilities, on a sailing, or waiting on a broker. Use the last scan’s location and the next-action copy on the record. If the booked window has passed with no new scan, open a desk request with the tracking number.
What does each milestone mean?
Collected is the first custody scan. At hub is sort or build. Linehaul is air, ocean or road (and customs when it applies). Out for delivery is a named run. Delivered closes with proof when the service requires it. Attempted is a miss, not a new tracking number.
Why was no shipment found?
The number may be mistyped, not yet labelled, or belong to another carrier. This desk only resolves Priority Courier records. Re-enter the full identifier. Do not append extra words in the box.
Quotes and pickup
How is an estimate calculated?
Chargeable weight is the greater of actual kilograms and L × W × H ÷ 5,000. Transport is (base + kg × rate) × zone, plus the published fuel surcharge. The result is an estimate, not a contract.
When does a quote become a confirmed price?
When a signed-in account accepts a saved quote (MySQL required) or the desk confirms the booking in writing. The public calculator never silently books freight.
How do I request a pickup?
Use /pickup. Ready time, address and piece count are required. Without MySQL the request is validated and then clearly not stored.
Delivery and claims
Can I redirect a parcel?
Before the first attempt, signed-in clients can leave instructions via the portal when the shipment is eligible. Public visitors send a delivery request. We do not promise neighbour delivery for signature-required or white-glove pieces.
How do I open a claim?
Use /claims with the tracking number, photos and the commercial value. This records a request for the desk. It does not adjudicate liability or pay money.
Account and platform
Are updates saved without MySQL?
No. Published records can still be read. Every write reports that it was not persisted until the database is connected.
Where do maps get their coordinates?
Latitude and longitude stay on the server. The public page draws a local plot unless a reviewed map adapter is configured.
What is Control Tower?
A signed-in operations workspace. The public page explains the product. It is not a live global operations feed of real customers.
How do I reach the desk?
Call +1 (800) 505-0199, write via /contact, or sign in so the inquiry sits on the same account as the shipment.
Guides: timeline · packing · quiet scans