Delivery management

Manage the last attempt before it happens

Notifications, a safe place, a neighbour, a hold for collection or a redelivery: only when the shipment is eligible. Signed-in clients use portal preferences for email alerts. Public visitors can request a change — we will not silently rewrite a live run.

Client portal preferences

Courier completing a proof-of-delivery handoff at a premium business entrance
Electric delivery vans at an urban business entrance
01

Check eligibility

Out for delivery or attempted can usually take an instruction. Air and ocean linehaul cannot. White glove and signature-required cannot be left with a neighbour.

02

Say what should happen

Safe place, neighbour (same street), hold at the destination depot, or a named redelivery date.

03

Desk confirms

The next scan on the public timeline is the proof the instruction was accepted. This form is not that scan.

Questions we actually answer

Where do I change email alerts?

Sign in and open portal notification preferences. That write needs MySQL; otherwise the portal will say it did not save.

Request a delivery change

Validated locally. Stored only when MySQL is available. We never show a success state for a write that did not persist.

Brand film

How a Priority Courier shipment moves

Collection, hub, linehaul and proof of delivery — the same record the public tracking page, the client portal and the control tower share.

01
Collection window confirmed
02
Hub and linehaul scans
03
Customs or route handoff
04
Proof closes the record