Returns & claims

Returns and claims, on the record you already have

A return is a new movement with a parent tracking number. A claim is a desk request with photos, the commercial invoice and what is missing or damaged. Neither is processed automatically on this page.

Operations analysts reviewing shipment exceptions in the control tower

Keep the packaging

The outer carton, the inner wrap and the labels are evidence. Do not discard them before the desk replies.

Photograph the exception

Wide shot of the piece, close shot of the damage or shortage, and the label that shows the tracking number.

File the request

This form stores an inquiry when MySQL is available. Adjudication, liability and settlement are not decided here.

Requirements

Before you book

01Tracking number of the original movement.
02Commercial invoice / declared value.
03What you need: collection of a return, inspection, or a claim note.
04Whether the consignee still holds the freight.

Returns and claims, on the record you already have

Keep the packaging

Photograph the exception

File the request

Before you book

File a desk request

How a Priority Courier shipment moves