Commercial invoice
Seller, buyer, Incoterm if you use one, currency, and a line for each commodity with HS code and origin. “Samples – no commercial value” is not a filing.
Packing list
Carton count, weights and which invoice lines sit in which carton. This is what the ramp will count against.
Transport document
Air waybill or ocean bill as issued for the booking. Keep it on the shipment record so portal users are not emailing PDFs into a void.
Licences and dual-use
If the commodity might need a licence, raise it before collection. We will hold rather than invent a clearance.
After arrival
Queries, holds and releases post as events. Upload responses in the portal when you have an account; otherwise send them with the tracking number via contact.